Frankuently Asked Questions
Joining & Moving
Find info on how to join and how to move address if you are already with us
LPG
Find info on how to order LPG, LPG Safety Advice & LPG Installation Guide
Manage my energy
Find info on how to login or sign up for the app, and how to reset your password
Pricing
Find info on Frank Energy's Pricing for Electricity, Piped Gas & LPG
Faults, Outages, & Fraud
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Emergencies
Find info on what to do if there is an emergency related to Electricity, Bottled Gas and Piped Gas
My Bill
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Plans, Payments & Pricing
Find info on pricing plans, ways to make payments + more
Vulnerable Customers
Find info on Medical Dependency and info if you are having trouble paying
Buy-Back
Find info here on Frank Energy's Buy Back for Solar
Electricity Smartmeters
Find info on the benefits of having a smartmeter, how to tell if you have a smartmeter + More
Resolution Process
Find info on Our Resolution Process and contacting us or contacting Utilities Disputes
Legal Stuff
Find info on Frank Energy's Terms and Conditions
Fees and extra charges
Find info on Franks Electricity. Piped Gas, and other service fees here