LPG Bottle Delivery

Due to current high demand, LPG bottle orders are taking longer than usual to deliver. Please place your order well in advance and be prepared for delays. We apologise for any inconvenience this may cause.

Faults, power outages and general stuff that’s not good.

Are you medically dependent and without power?

If you are having problems with power supply and require electricity for medical equipment please:

  • Use back up power (generator or batteries) and call for an update.
  • Ask family or friends who have power if they can help.

If neither of these are available, we recommend seeking assistance from your nearest hospital. Call 111 if you need urgent medical attention or an ambulance. Please read our Vulnerable and Medically Dependent Customers page about letting us know if you are medically dependent.


Preparing for a planned outage

 To minimise any inconvenience this could cause please consider:

  • Protecting your appliances. Turn off any sensitive electrical equipment at the wall, such as computers, modems, fax machines and media players. Otherwise, please ensure your equipment is protected against power surges. Note that as long as fridges and freezers are kept closed, the food inside shouldn't be affected.
  • Protecting anyone in your home that has critical medical equipment powered by mains electricity, or is reliant on electricity for critical medical support. If the disconnection of electricity may result in loss of life, or serious harm to you or someone in your home, you will need to ensure that you have an emergency response plan in place to respond to this electricity outage.
  • Protecting yourself. Please remember to be careful and treat all lines and equipment as live at all times. Your power may be restored without warning and possibly earlier than planned.

Occasionally there may be events or circumstances beyond our control which may prevent the planned outage(s) from occurring, or may cause the interruption times and dates to vary. We apologise for any inconvenience should this happen and, where possible, will do our best to stick to the timeframes we’ve given you.

For full details regarding planned or current outages, please call your local lines company - details listed below :


Far North

0800 867 363

Top Energy


0800 10 40 40


Current Outages

Northpower Twitter


0508 832 867

Vector (0508 VECTOR)

Current Outages

Vector Outage App

Vector Twitter


0800 100 202

Counties Power

Current Outages

Counties Twitter

Thames Valley & Tauranga

0800 083 285


Current Outages

Powerco Twitter

Hamilton & Waikato

0800 800 935

WEL Networks

Current Outages

Te Awamutu & Cambridge

07 870 2000

Waipa Networks

Current Outages

Te Kuiti / King Country

0800 367 328

The Lines Company

Rotorua & Taupo

0800 286 476

Unison (0800 2 UNISON)

Eastern Bay of Plenty / Whakatane

0800 467 4966

Horizon Energy

Gisborne & East Coast

0800 206 207

Eastland Energy

Hawke's Bay

0800 286 476

Unison (0800 2 UNISON)

Taranaki, Manawatu, Wairarapa, Whanganui

0800 083 285


Current Outages

Powerco Twitter


0800 808 039


Current Outages

Central Hawke's Bay

0800 667 693


(0800 NO POWER)

Kapiti & Horowhenua

0800 567 876



Current Outages


0800 400 777

Wellington Electricity

Current Outages


03 5777 007

Marlborough Lines

Current Outages


03 546 9256

Nelson Electricity


0800 508 100

Network Tasman


0800 086 400 Frank Energy

Buller Electricity

Current Outages

West Coast

0800 086 400 Frank Energy 


Current Outages

Westpower Twitter

North Canterbury, Kaiapoi & Wigram

0800 30 90 80

Mainpower NZ

Mainpower Twitter

Christchurch & Central Canterbury

0800 086 400 Frank Energy 

Orion Networks

Current Outages

Mid-Canterbury / Ashburton

0800 086 400 Frank Energy

EA Networks

South Canterbury / Timaru

0800 66 11 77

Alpine Energy

Alpine Twitter

North Otago / Oamaru

0800 440 220

Network Waitaki

Central Otago, Dunedin  & Queenstown 

0800 22 00 05

Aurora Network

Current Outages

Aurora Twitter

Southland / Invercargill / Clutha

0800 808 587