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Help & Contact
Emergencies

Emergencies

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Electrical Emergency - What to do

If someone suffers an electric shock, don't touch them while they're still in contact with the source of electricity.

Turn off the power or disconnect the appliance.

If the power can't be turned off, use non-conductive material, such as a piece of wood (for example a wooden broom handle), to separate the victim from the power source.

Dial 111 immediately.

If breathing has stopped, apply mouth-to-mouth resuscitation.

If someone is burned, apply cold water to the burns. If the burns are severe, call 111 for medical instructions.

If you have any other questions, please contact us on 0800 086 400.


 

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LPG Bottled Gas Emergency - What to do

If it's safe, turn the tap off clockwise on the top of the bottles.

Ventilate the area by opening doors and windows.

Leave electrical appliances as they are - don't turn them off or on.

Vacate the premises and call Frank Energy on 0800 086 400. If possible, call us from a neighbouring property as yours may be unsafe.

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Natural Gas Emergency - What to do

Turn off your metered gas supply, turn the valve handle to horizontal (level with the ground). You may need a spanner to do this.

Ventilate the area by opening doors and windows.

Leave electrical appliances as they are - don't turn them off or on.

Vacate the premises and call Frank Energy on 0800 086 400.

If possible, call us from a neighbouring property as yours may be unsafe.
 

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